Your order will be processed the same or the following business day after it is placed by phone or on-line. You should receive an email copy of your invoice within two to three business days. When you receive this, please review it and advise us immediately if there is any incorrect information. Review the shipping information below for estimated delivery times and Truck shipment instructions. Please E-mail our customer service department if you have any questions concerning your order. Your order will be shipped ASAP. If there are any problems or delays, our customer service department will contact you by phone and/or e-mail ASAP.

    All shipping charges are limited to the contiguous United States.  Additional shipping charges will apply to all other locations including APO's.  Rush shipments will be assessed a $10.00 charge plus all additional shipping charges incurred.

10% S&H on orders or true shipping charges
       $8.00 minimum charge


    We offer 8% shipping on company owned web sites for most of the items and on order totals of over $150.00. There are exceptions to this on some products and the exception will be noted in the product description. 8% shipping offers are limited to the continental United States and do not cover crossing any body of water by boat or aircraft. For example, shipping to Martha's Vineyard is excluded as boat shipping is required. We can ship some items outside the U.S.A. You will be responsible for all shipping charges incurred and all duties and/or taxes which are levied.

     We ship by UPS or Fedex, if possible, or by truck for large items. Different products ship from different warehouses in the U.S. and shipping times will vary depending on the items ordered. We always try to ship your complete order from the same location but sometimes this is not possible and you may receive some items before others. Shipping times vary depending on the carrier.
Stock orders generally ship out within 2 - 5 working days after we receive the order.

• UPS:
  You should receive UPS shipped orders 5 - 10 business days after the order has shipped.
• Truck:
  Orders shipped by truck generally take 7 - 14 business days until delivery. When your order reaches the dock in your city, the freight company will call you to arrange delivery. You must have someone home to accept the order. Please review the "accepting truck orders" section below.
• Rush orders:
  We are only able to "Rush" UPS-able, non-custom orders from the manufacturers that offer this service. You will be charged a $10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time (if you Next Day Air ship your order, the items will ship within 24 hours and arrive on the following business day - two business days total.)
• Custom orders:
  A custom item is any item in which you choose options for. This includes items in which you choose the fabric, frame color, stain, finish, color, logo, team or wood. When you place your order with any custom options, we will call you to verify your option selection and let you know an estimated shipping time if necessary. Custom orders generally ship within 4 to 6 weeks

• UPS shipments:
  1. Most UPS items are delivered in good condition, all you have to do is sign the paperwork and accept the package.
  
  2. If any merchandise is received in damaged condition, accept the carton and report it to us at 1 888 814 7531.  DO NOT REFUSE THE CARTON. UPS has a 15 day cutoff, beginning from day of delivery, for reporting damages. After the 15 days are up, no claim can be filed. We will file the claim, if possible, or assist you in doing so.
  
  3. Keep the breakage in the original carton with all packing materials and inner carton included, if any. If other items are packed with damaged merchandise, remove all other items and hold the carton for pickup by UPS.  If return is not in original carton, including inner carton and packaging materials ( bubble wrap, paper etc.), inspection by UPS will be denied along with all claims.
  
  4. We will order you a replacement or replacement parts for the damaged items.
  
• Truck shipments:
  1. When your order reaches the dock in your city, the freight company will call you to arrange delivery
  
  2. You must have someone home to accept delivery and assist the driver in unloading the truck. Most large, truck shipped items come with curbside delivery and they can be heavy and cumbersome. Please have enough manpower on hand to safely off-load your items. We will send a truck with a lift gate if possible (for an additional charge). The driver is not required to assist you in unloading your merchandise, fortunately most drivers are helpful.
  
  3 . 8% shipping charge is limited to curb side delivery only. You are responsible for any other options the delivery company gives you.
  
  4. Check the number of cartons against the number specified on the bill of lading. Note if there are any missing cartons.
  
  5. Any carton that appears to be damaged in any way should be opened and inspected.  If you suspect any damage, open the carton in front of the driver.
  
  6. If any carton appears to have been opened and resealed, it must be noted on the freight bill as possible shortage. Note any damage or shortage on the delivery sheet and the driver must sign the receipt with the notations before you sign it.
  
  7. Open and inspect all cartons immediately after you receive your order.
  If there is any hidden damage, save all cartons and packaging materials from the damaged item. All items must be inspected Immediately (i.e.. do not store the cartons in the garage for three weeks, open them, find damage and then advise us there is hidden damage) We will not be able to file a freight claim and your items will not be covered under our policies or warranty if we are not advised of any problems at the time you receive your order.
  
  8. DO NOT REFUSE THE SHIPMENT!! this will only delay the re-order and freight claim by weeks and you will be responsible for any storage and/or delivery charges incurred by the refusal.
  
  9. KEEP THE DAMAGED ITEMS! Once the freight claim is filed, the carrier may request an inspection of the damaged items. After the claim is settled, the carrier may choose to pick up the damaged merchandise. We will inform you if the items are to be picked up or sent back to us. DO NOT DISPOSE OF THE ITEMS unless we advise you to do so. If the merchandise is not available for pick up, you will be charged for all damaged items in addition to the replacement items.
  
  10. Contact us at 1 888 814 7531 if there are any damages or shortages. We will file the freight claim and re-order any missing or damaged items.
  
  
• All cartons were received by the carrier in excellent condition and were packed with great care by experienced packers using standard approved methods. Therefore, the carrier is responsible for lost or damaged merchandise.

     You may cancel your order at no cost to you if the item has not been shipped or if production has not begun.  Call our customer service department (888-814-7531) for a status on the order you wish to cancel and they will inform you of the status of your order and if there will be any charges for cancelling the order. After an item has shipped or production has started, the item is then classified as a return and all applicable return policies will apply.

• Shipping charges (both ways) will not be refunded.
• Only unused and unopened items are returnable
• Items that are in un-sellable condition or are missing parts are not returnable.
• Items must be returned in their original packaging.
• Defective or damaged items are handled under the warranty or freight damage policies. Review the Freight Damage policies for more information.
• A restocking fee will be charged:
  1. If a restocking fee is charged to us by our supplier ( for items not shipped out  from our warehouse) normally 20%
  2. If the item is seasonal and it is late in the selling season - 30% fee
• Custom orders are not returnable
• For instructions on returning an item, read our Returning items policy on the shipping page.
• Custom items are not returnable